Refund policy

Return & Refund Policy

For information about your right to cancel or return an order within the statutory period, please refer to our Right of Withdrawal page.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@bagsjewellery.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately at info@bagsjewellery.com if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Exceptions / Non-returnable items Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since approval, please contact us at info@bagsjewellery.com.